This is the question we are asked most often, and the answer is short: nothing bad happens, and you do not need to do anything from the plane.<\/p>\n
When you send us a flight number, that is what we track. If your flight lands ninety minutes late, the driver arrives ninety minutes late. The pickup time you wrote on the request is a starting point, not a commitment we hold you to.<\/p>\n
This is the practical reason we ask for the flight number and not only the time. A time tells us when you hoped to land. A flight number tells us when you actually will.<\/p>\n
After you land, the driver waits [60] minutes at no extra cost. That covers passport control, a slow baggage belt, and the walk to the meeting point. In practice most people appear well inside it.<\/p>\n
If something goes badly wrong and you need longer, the driver is on the phone and not on a meter: we would rather talk to you than start charging.<\/p>\n
In the arrivals hall, after customs, with your name. Not in a car park you have to find, and not at a rank. You get the driver mobile number the day before you travel, so if anything is unclear you call a person and not a switchboard.<\/p>\n
Tell us as soon as you know, by phone or on WhatsApp. A cancellation is not a no show, and we do not treat it as one. We move the booking or we cancel it, depending on what you need.<\/p>\n
The flight number, a mobile that works when you land, and a message if your plans change while you are travelling. That is the whole list.<\/p>\n